11xPlay Terms and Conditions

Definitions

Throughout these Terms and Conditions, the following terms carry the specific meanings defined below. Understanding these definitions will help you fully comprehend your rights, obligations, and the nature of the agreement between you and 11xPlay.

Acceptance of Terms

By accessing the 11xPlay website, downloading the 11xPlay mobile application, creating an account, or using any of our Services in any way, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions, our Privacy Policy, our Responsible Gambling Policy, and any game-specific or promotion-specific rules published on the Platform from time to time.

These Terms form a legally enforceable agreement between you as an individual and 11xPlay as the Platform operator. If you do not agree with any part of these Terms, you must immediately stop using the Platform and close your account.

11xPlay reserves the right to amend, update, or modify these Terms at any time. Registered members will be notified of material changes via email or in-app notification. Continued use of the Platform after any amendment constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically to stay informed.

Eligibility & Age Verification

To be eligible to register on and use the 11xPlay platform, you must confirm that all of the following conditions apply to you at the time of registration and continue to apply throughout the period you hold a 11xPlay account:

• You are at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You are a natural person and not a corporation, trust, partnership, or other legal entity.
• You possess full legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You are accessing the Platform from a jurisdiction where online prediction is not prohibited by applicable law.
• You are not currently on any self-exclusion list maintained by 11xPlay or any affiliated gaming operator.
• You are not an employee, director, officer, consultant, or immediate family member of an employee of 11xPlay or its group companies.
• You are not acting on behalf of any third party in placing bets, making deposits, or using any Service on the Platform.
• You have not previously had a 11xPlay account suspended or permanently banned for violations of these Terms.
• You are not a citizen or resident of any jurisdiction that explicitly prohibits participation in online gambling activities.

11xPlay employs age and identity verification tools including OTP mobile verification and KYC document checks. If we have reason to believe that a user does not meet the eligibility criteria, we reserve the right to suspend the account immediately pending review, and to permanently close it if our concerns are confirmed.

Account Registration

Registration on 11xPlay is free and takes less than two minutes. To create your account, you will need a valid Indian mobile number, a working email address, and agreement to these Terms. All information provided during registration must be accurate, current, and complete.

4.1 One Account Per Person

Each individual may hold only one (1) registered 11xPlay account. Opening or attempting to operate multiple accounts — whether through different mobile numbers, email addresses, devices, or any other means — constitutes a serious and irremediable breach of these Terms. 11xPlay uses advanced digital fingerprinting and cross-referencing tools to detect duplicate accounts. All duplicate accounts will be permanently banned, and any funds, bonuses, or winnings associated with those accounts will be forfeited without appeal.

4.2 Accuracy of Information

You are required to provide your true, full legal name, date of birth, valid Indian mobile number, and correct email address during registration. Any false or misleading information provided at registration or at any point thereafter constitutes grounds for immediate account suspension and permanent ban. 11xPlay is not liable for any loss arising from inaccurate information provided by the user.

4.3 OTP Verification

Following registration, 11xPlay will send a one-time password (OTP) to your registered mobile number. Account activation requires successful OTP verification. Without this step, you will not be able to make deposits, place bets, or request withdrawals. You must have continuous access to your registered mobile number for ongoing account security.

4.4 Jurisdictional Restrictions

11xPlay does not knowingly accept registrations from users residing in jurisdictions where online prediction is explicitly prohibited by local law. It is entirely your responsibility to determine whether using 11xPlay is lawful in your specific location before registering. 11xPlay accepts no liability for your use of the Platform in a jurisdiction where doing so is illegal.

Account Security

You are solely and entirely responsible for maintaining the security of your 11xPlay login credentials. All activity conducted through your account — whether authorised by you or not — is your responsibility. 11xPlay strongly recommends the following security practices:

• Create a strong, unique password of at least 10 characters combining uppercase letters, lowercase letters, numbers, and special characters.
• Never share your username, password, or OTP with any other person under any circumstances — including 11xPlay support staff, who will never ask for your password.
• Enable two-factor authentication (2FA) from your account security settings for maximum protection.
• Always log out of your account after each session, particularly when using shared or public devices.
• Never access 11xPlay through public Wi-Fi networks without a VPN. Use your own secure mobile data or home broadband.
• Contact 11xPlay support immediately through Telegram or email if you suspect any unauthorised access to your account.
• Do not respond to any unsolicited messages, emails, or calls claiming to be from 11xPlay and asking for your login details.

Deposits & Payment Terms

6.1 Accepted Payment Methods

11xPlay accepts deposits via UPI, Google Pay, PhonePe, Paytm, IMPS, Net Banking, Debit Cards, and select cryptocurrencies including Bitcoin (BTC) and USDT (TRC-20). All INR payment methods are processed instantly and reflected in your 11xPlay Wallet within seconds of confirmation.

6.2 Minimum & Maximum Deposits

The minimum deposit amount on 11xPlay is Rs.200 for all INR payment methods. Maximum deposit limits vary by payment method and account verification status. Full KYC-verified accounts enjoy higher deposit limits. Details are provided on the Deposit page within your account dashboard.

6.3 Deposit Fees

11xPlay does not charge any transaction fees on INR deposits processed through UPI, PhonePe, Google Pay, Paytm, or Net Banking. Cryptocurrency deposits may incur standard blockchain network fees (gas fees) which are borne entirely by the depositing Member.

6.4 Own Funds Requirement

You may only deposit funds from payment instruments registered in your own name. Third-party deposits — where funds originate from an account, card, or wallet belonging to another person — are strictly prohibited. Any deposit identified as coming from a third-party source will be reversed, and the account will be subject to a security review.

Withdrawals

11xPlay is committed to processing all withdrawal requests as quickly as possible. We process over 10,000 withdrawals per day and the vast majority of UPI withdrawals are completed within 5 to 30 minutes. The following rules apply to all withdrawal requests made on the Platform.

• Minimum withdrawal amount is Rs.300 for UPI and bank transfers.
• There is no maximum withdrawal limit for fully KYC-verified accounts.
• KYC verification is mandatory before the first withdrawal is processed. Unverified accounts cannot withdraw.
• Most UPI and bank withdrawals are processed within 5–30 minutes, 24 hours a day, 7 days a week.
• Withdrawals will not be processed to third-party accounts. The bank account or UPI ID must be registered in your name.
• 11xPlay does not charge any withdrawal fees on INR transactions. Crypto withdrawals may incur network gas fees.
• During periods of high demand or security reviews, withdrawal processing times may extend up to 24 hours. You will be notified via SMS.
• Bonus funds cannot be withdrawn directly. Only real money winnings generated from completed bonus wagering can be withdrawn.

Bonuses & Promotions

11xPlay offers a range of bonuses and promotions to both new and existing members, including the 100% Welcome Bonus up to Rs.25,000, weekly cashback, referral bonuses, and daily free bets. All bonuses are subject to the terms below and to any specific conditions published on the relevant promotion page.

8.1 General Bonus Rules

• All bonuses require a minimum wagering requirement to be completed before withdrawal is permitted. The standard wagering requirement is 5x the bonus amount on sports bets at minimum odds of 1.50.
• Wagering requirements must be completed within 30 calendar days of the bonus being credited to your account. Unused bonuses expire after this period.
• Bonus funds are held in a separate Bonus Wallet and cannot be withdrawn directly. Only winnings derived from bonus wagering can be moved to your real money wallet.
• Bets placed at odds below 1.50 do not contribute to wagering requirements for any sports bonus.
• Multiple accounts, bonus abuse, or coordinated hedging of bonus bets will result in immediate bonus cancellation and account suspension.
• 11xPlay reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Only one welcome bonus is available per household, device, IP address, and payment method.
• Free bets are credited as non-withdrawable tokens and any winnings from free bets are paid as real cash, subject to a 1x wagering requirement.

Prediction Rules

All bets placed on 11xPlay are governed by these general prediction rules, along with any sport-specific or market-specific rules published on the Platform. It is your responsibility to read and understand all applicable rules before placing any bet.

• All bets are final once confirmed. 11xPlay does not allow cancellation of placed bets except in cases of a void market or technical error confirmed by our team.
• 11xPlay settles bets based on official results from the relevant sporting authority. For cricket, this includes BCCI, ICC, and respective domestic cricket boards.
• In the event of a match being abandoned, postponed, or reduced in overs (by 20% or more for cricket), 11xPlay reserves the right to void affected markets. Stake is returned.
• Live (in-play) prediction markets may be suspended at any time during an event. Bets placed before a market is suspended remain valid unless the event is voided.
• Maximum bet limits and payout caps apply per event and per market. Details are displayed on the individual market page before you place a bet.
• Odds displayed are correct at the time of bet placement confirmation. In-play odds fluctuate in real time and the odds confirmed at the moment of bet acceptance apply.
• 11xPlay reserves the right to void any bet placed in error, at incorrect odds due to a technical malfunction, or where there is evidence of match manipulation.
• Parlays (accumulators) and system bets are available on selected sports markets. All standard wagering rules apply to each leg of a parlay.

Prohibited Activities

The following activities are strictly forbidden on the 11xPlay Platform. Engaging in any of these activities will result in immediate account suspension, permanent ban, forfeiture of all funds and winnings, and may result in legal action:

• Creating multiple accounts (duplicate accounts) to claim bonuses more than once or to circumvent a ban.
• Money laundering, using the Platform to move funds derived from illegal activity, or structuring deposits to avoid detection.
• Match fixing, spot fixing, insider trading on sporting events, or placing bets based on privileged inside information.
• Use of bots, automated prediction software, scripts, or any artificial intelligence tools to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes in live casino, poker, or any other multi-player format.
• Exploiting software bugs, glitches, or loopholes in any game or market for financial gain. Bugs must be reported to support.
• Allowing or facilitating underage individuals to use your account or access 11xPlay services in any capacity.
• Attempting to hack, reverse-engineer, or tamper with any part of the 11xPlay Platform, its software, or infrastructure.

KYC & Identity Verification

Know Your Customer (KYC) verification is a mandatory regulatory requirement that 11xPlay implements to prevent underage gambling, money laundering, fraud, and identity theft. All members must complete KYC before their first withdrawal is processed. Members who do not complete KYC within 30 days of registration may have their account access restricted.

11.1 Documents Required

• Government-issued photo ID: Aadhaar Card (front and back) or PAN Card — for identity and age verification.
• Address proof: Recent utility bill, bank statement, or Aadhaar Card showing your current residential address (not older than 3 months).
• Bank account details: A cancelled cheque or bank statement in your name matching your withdrawal bank account.
• Selfie with ID: A real-time selfie holding your Aadhaar or PAN Card, taken on your registered device.

11.2 Verification Timelines

Standard KYC verification on 11xPlay is completed within 2 to 24 hours of document submission. If additional verification is required, our compliance team may contact you for supplementary information. During a KYC review, withdrawal requests may be held pending verification outcome. Deposits and prediction remain available during this period.

Responsible Gambling

11xPlay is committed to promoting responsible gambling and protecting vulnerable players. Gambling should always be a form of entertainment, not a way to make money or escape personal problems. We encourage all members to set personal limits and to seek help if gambling is affecting their daily life.

The following responsible gambling tools are available free of charge to all 11xPlay members through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Changes that increase limits take 7 days to apply.
• Session Time Limits: Set a maximum continuous play time after which you will be automatically logged out.
• Cooling Off Period: Take a break from 11xPlay for 24 hours, 7 days, or 30 days. Your account is locked during this period.
• Self-Exclusion: Permanently exclude yourself from 11xPlay for a minimum of 6 months. No bonuses or marketing will be sent during self-exclusion.
• Prediction History Review: Access full transparent records of all bets, deposits, and withdrawals to track your gambling activity.
• Reality Check Alerts: Set timed reminders that appear during your session showing how long you have been playing and your net result.

Intellectual Property

All content on the 11xPlay Platform — including but not limited to the 11xPlay name, logo, branding, website design, software, game content, graphics, text, data, and user interface elements — is the exclusive intellectual property of 11xPlay or its licensed content partners.

No part of the 11xPlay Platform may be reproduced, copied, distributed, published, scraped, reverse-engineered, or used for any commercial purpose without our express written consent. Unauthorised use of 11xPlay intellectual property constitutes copyright infringement and will be pursued accordingly. A limited, non-exclusive, non-transferable licence is granted to Members solely for personal, non-commercial use of the Platform in accordance with these Terms.

Privacy & Data

11xPlay collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms and Conditions. By using the Platform, you consent to our collection and processing of your personal data as described in the Privacy Policy.

We use your data to operate your account, process transactions, comply with legal obligations (including KYC and anti-money laundering requirements), detect and prevent fraud, and improve our Services. We do not sell your personal data to third parties. All data is processed and stored with industry-standard encryption.

For full details on what data we collect, how we use it, how long we retain it, and your rights as a data subject, please read our complete Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, 11xPlay shall not be liable for any direct, indirect, consequential, incidental, special, exemplary, or punitive damages arising from your use of, or inability to use, the Platform or any of its Services.

Specifically, 11xPlay is not liable for losses arising from: internet or server downtime; third-party payment gateway failures; inaccurate odds resulting from technical errors; incorrect personal information provided by the Member; your violation of these Terms; or events beyond our reasonable control including natural disasters, regulatory changes, or cyber attacks.

Where liability cannot be excluded by law, our total liability to you in connection with any claim shall not exceed the value of funds held in your 11xPlay account at the time the claim arose.

Account Suspension & Closure

11xPlay reserves the right to suspend, restrict, or permanently close any Member account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions, including creation of multiple accounts, bonus abuse, or prohibited activities.
• Failure to complete KYC verification within the required timeframe after being requested to do so.
• Reasonable suspicion of identity fraud, account takeover, money laundering, or any other illegal activity.
• Chargebacks initiated against 11xPlay through your bank or payment provider.
• Member-initiated self-exclusion request or regulatory authority directive.
• Discovery that the account holder is under 18 years of age or below the legal gambling age in their jurisdiction.

Upon closure of an account for any reason, real money balances (excluding bonuses and winnings under investigation) will be returned to the Member's verified payment method following resolution of any outstanding investigations, chargebacks, or legal holds.

Complaints & Dispute Resolution

11xPlay takes all member complaints seriously and aims to resolve every dispute fairly and transparently. If you have a complaint regarding your account, a transaction, a bet, or any aspect of our Service, please follow the procedure below.

• Step 1: Contact 11xPlay Support via Telegram (@11xPlaySupport) or email (support@the11xplay.in) within 7 days of the event giving rise to the complaint. Include your account username, bet ID or transaction ID, and a clear description of the issue.
• Step 2: Our first-line support team will acknowledge your complaint within 2 hours and provide an initial response within 24 hours.
• Step 3: If the matter is not resolved by first-line support, it will be escalated to our Senior Disputes Team, who will review and respond within 5 business days.
• Step 4: 11xPlay's final decision on all complaints is communicated in writing via email. For sporting event outcomes, 11xPlay's decision based on official results is final and binding.

Governing Law

These Terms and Conditions and any dispute arising from them shall be governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which 11xPlay is incorporated. You agree to submit to the exclusive jurisdiction of the courts of the governing jurisdiction for resolution of any disputes that cannot be resolved through the complaint procedure in Section 17.

Nothing in these Terms limits or excludes any rights you may have as a consumer under mandatory applicable laws in your jurisdiction of residence that cannot be contractually waived.

Amendments

11xPlay reserves the right to amend, update, supplement, or replace any part of these Terms and Conditions at any time. When material changes are made, registered Members will be notified via email to their registered address and via an in-app notification at next login.

The most current version of these Terms will always be available on this page at the11xplay.in/terms-and-conditions. Your continued use of the Platform after any amendment constitutes acceptance of the revised Terms. If you do not agree with any changes, you must cease using the Platform and contact support to close your account.

Contact Us

For any questions, concerns, or legal enquiries related to these Terms and Conditions, please reach our team through the following official channels: